In a few clicks, create your voice applications by adding, configuring and linking together a wide set of voice pages. Depending on the edition of Voice Publisher, the visual editor offers you up to 20 types of voice pages to build applications that perfectly meet your needs.
Add audio files, set up calendars or define transfer destinations, and use them easily to build your voice applications' call flows.
Use some of your business, organization or customer data to optimize, accelerate and strengthen call flow management.
Controlling your applications' versioning allows you to easily manage the development cycle: development, test, production, archive. Rollback to the previous version is also possible in one click.
Publish any version of your voice applications to your test environment. The deployment is automatic and immediate, with test numbers available.
Change your applications' settings in real time. Any time, you can configure new messages, calendars, or destinations online.
Effectively manage all of your customer accounts and access user permissions. And switch accounts in a few clicks with a unique login.
Invite your teammates or your customers, and decide on their permissions according to the roles assigned to each: management, development, administration, read-only access, support,...
Follow users' activities in each account to better understand a business context, and provide your support if needed.
Add your phone numbers in your customers' accounts and use them as phone numbers in voice applications and for your customers.
Associate phone numbers with test environments and production environments, to confidently deploy voice applications.
Our platform supports international phone numbers and collects & transfers calls related to many countries.
You can benefit from a series of accurate reports, which help you analyze inbound calls and callers' behavior. So, it is easier to make adjustments to improve your call flows.
With custom reports and alerts, you can simply manage your voice applications and detect traffic peaks or anything going unusual.
For each application, a detailed call history provides valuable data on each of your inbound calls (date, durations, numbers, interactions, etc).
Your telephony applications are deployed and hosted in our secure cloud. If you want to work with a Hybrid Cloud, we can deploy to your private cloud with Automatic Remote Deployment (ARD).
Voice Publisher has a very reliable and secure infrastructure, that results of many years of development. It handles more than 100 million calls each year, collected in more than 50 countries.
Voice Publisher has a 99.99% uptime over the last twelve months. And we are constantly improving it with one goal in mind: being 100% available.
Analyze phone calls from your marketing campaigns to measure how your ads, sources, keywords & pages are performing.
Help your customer-centric sales team improve contact performance to handle 100% of inbound calls from customers.
Automate inbound call routing with an IVR and smart rules to help your customers be transferred to the right destination.
Call us now directly at +1 (646) 553-6446.