Cloud IVR
Automate call routing with a smart interactive voice response (IVR) system, to help your customers connect with your company using speech recognition and DTMF tones.
Improve Contact Experience with smart call routing rules
Your customers decide to call your company because they think this is the best way for them to get a quick and complete answer to their questions. Because they need help, they are seeking reassurance, but are they quickly connected with the right people? Do you offer a great contact experience?
With Dexem Cloud IVR, you can create a custom call flow to set up smart rules using speech recognition or DTMF tones. Then, it is easy for you to improve customer experience over the phone, and reduce yout cost per call, all at once.
Create a unique Call Flow, adapted to your challenges
Rely on our powerful and complete set of features like announcements, calendars, switch, speech recognition, DTMF tones and dynamic routing rules to build the perfect call flows for your business challenges.
Your company is unique, your customers are unique and the relationships you build with them represent a unique asset for your business. So, make the phone contact experience great!
Improve customer experience and reduce costs, all at once
Automate caller identification, reason of their call, call routing to the right people, conversation when relevant. You can save a lot of time for your agents, who then can focus on high-value conversations with customers who deserve it.
That way, you can save costs on customer calls, have a scalable system when your business calls are rising, save time for your colleagues and increase customer satisfaction. And all this at once!
Real-time, easy to use and manage online
With our onlilne interface, you work in autonomy to manage and update your voice service. You can also invite some of your colleagues and manage their permissions, based on the roles you want them to have.
And to scale your IVR system while your business is growing, you can rely on our secure and scalable hosting on our cloud platform, which manages over 100 millions calls every year and has over a 99,99% uptime.
Get started now !
Our experts are always available to answer any of your questions about features, integrations or pricing to get started with your Dexem Cloud IVR account.
Frequently asked questions
What is an example of an Interactive Voice Response system?
An example of an Interactive Voice Response (IVR) system is an automated telephony menu that greets callers and allows them to navigate through different options to reach the most relevant department or information.
- Customer routing: « Press 1 for Sales ».
- Identification: Entering a customer ID or account number.
- Time-based management: Redirecting calls automatically during closing hours.
What is cloud-based IVR?
Cloud-based IVR is an automated telephony solution hosted online that manages inbound calls through interactive menus without requiring physical on-site hardware. This flexible system uses voice recognition or keypad inputs to gather information and route callers efficiently to the appropriate services.
- Automated call routing to the right agents.
- Self-service options for 24/7 customer support.
- Seamless integration with CRM and marketing tools.
- Scalable infrastructure adapting to call volume.
What is an automatic call routing?
Automatic call routing is a specialized technology that automatically directs incoming phone calls to the most appropriate destination or agent based on predefined rules, ensuring efficient call management and an improved customer experience.
- Interactive Voice Response (IVR) menus.
- Time-based and geographic routing rules.
- Intelligent skill-based call distribution.
What is visual IVR service?
A visual IVR service is a digital interface that allows callers to interact with a phone menu using their smartphone screen rather than voice prompts. This solution improves user experience by providing a fast, autonomous, and intuitive self-service journey via a web link.
Its main benefits include:
- Faster navigation through visual menus.
- Call volume reduction via digital self-service.
- Optimized routing to the right agent.
Can I manage complex call routing without IT help?
You can manage complex call routing without IT help by using Dexem Cloud IVR, which provides a user-friendly online interface designed for autonomous management and real-time updates of your voice services and call flows.
- Autonomous configuration of custom call flows through an intuitive web portal.
- Flexible routing rules based on time, location, or caller input (DTMF/speech).
- No-code integrations to sync telephony data with your business tools easily.
How to align IVR scenarios with my marketing campaigns?
The cost of a cloud phone system depends on your specific business needs, typically involving a flexible monthly subscription based on the number of users, chosen management features, and the quantity of required phone numbers.
- Subscription plans: Modular pricing adapted to company size.
- Functionalities: Advanced call routing and collaborative tools.
- Usage: Volume of minutes and international coverage requirements.
Will Cloud IVR scale with my growing business needs?
Cloud IVR will scale with your growing business needs because it is built on a highly flexible and secure cloud platform. This solution allows you to effortlessly manage increasing call volumes while maintaining high service quality and uptime.
- Instant capacity adjustments to handle traffic spikes.
- Modular architecture to add features without hardware upgrades.
- Global reach with international phone number activation.
- Seamless integration with your evolving collaborative tools.
How to sync call data with my favorite CRM?
To sync call data with your favorite CRM, Dexem provides native connectors and agile integration tools to automate the flow of communication data. This synchronization ensures your marketing and sales teams access real-time insights directly within their existing workspace.
- Native connectors: Quick activation for Salesforce and HubSpot.
- REST API & Webhooks: Custom synchronization for any proprietary or cloud CRM.
- Automated logging: Instant creation of leads and call activities.
