Cloud IVR

Automate call routing with a smart interactive voice response (IVR) system, to help
your customers connect with your company using speech recognition and DTMF tones.

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Improve Contact Experience
with smart call routing rules

Your customers decide to call your company because they think this is the best way for them to get a quick and complete answer to their questions. Because they need help, they seek for reassurance but are they connected quickly with the right people? Do you offer a great contact experience?

With our Cloud IVR product, you create a custom call flow to set up smart rules using speech recognition or DTMF tones to improve the customer experience over the phone and reduce the cost per call in the same time.

Rent A Car sets up an IVR system with Dexem to speed up call routing for the customers of this peer-to-peer ridesharing. Depending on the called number and/or the zip code, every call is automatically transfered to the closest rental agency. An overflow startegy is also sets up to increase the number of answered calls, make more sales and deliver high quality service.
Loxam
Universcience
Thalasso.com
Côté Sushi
Ouest France
Leclerc

Create a unique Call Flow,
adapted to your challenges

Rely on our powerful and complete set of features like announcements, calendars, switch, speech recognition, DTMF tones and dynamic routing rules to build the Call Flows perfectly adapted to your business challenges.

Your company is unique, your customers are unique and the relationships you build with them represents a unique asset for your business. Make the phone contact experience great.

At once, improve customer experience and reduce costs

Automating the identification of callers, why they call, call routing to the right people, conversation when it's relevant, you're saving a lot of time to your agents who can focus on higher valued conversations with customers that diserve it.

That way, your saving costs on customer calls, you have a scalable system when calls are growing, you are saving time to your people and you are increasing the customer satisfaction. All at the same time.

Real-time, easy-to-use
and online administration

With the onlilne administration interface, you are totally independent to manage and update your voice service. You can also invite some of your colleagues and manage their permissions based on the roles you want them to have.

And to scale your IVR system while your business is growing, you rely on a secured, reliable and scalable hosting on our cloud platform which manage over 100 millions calls every year and has over a 99,99% uptime.

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Our experts are always available to answer any of your questions about the features, the integrations or the pricing to get started with your Dexem Cloud IVR account.

Talk to Sales
or

Call us now directly at +1 (646) 553-6446.