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Call Manager

Boost your pipeline and increase sales opportunities with your phone calls.

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Call Manager Interface to improve management of your sales phone calls.

More visibility on your customers' calls

Agent call history
Call History shows you all your sales calls. Any time, you know who called you and when exactly. You can also see whether you have missed calls from your leads on any period.
If you can’t take a call, you see it as missed in your Call History. Given that, it is easier for you to prioritize which leads to call back first. Dexem Call Manager also displays your recorded messages, and allows you to add a memo about any call.
Any time, you can save your leads to your contact list, and filter your Call History for any specific contact.
More visibility on your customers' calls
Never leave your customers unanswered again

Never leave your customers unanswered again

Time-Based Availability
In your Dexem Call Manager Calendar, tell when you are available to receive phone calls. For each reachability period, redirect your calls to any destination number, including your mobile if you are away from office.
When you have regular meetings or other tasks that make you unavailable for your calls, add an absence period on Dexem Call Manager. An absence period can be set to repeat every week, 2 weeks, or more up to 20. During your absence, redirect your calls to a backup number (colleague, boss or welcome desk), so none of your calls is missed at that time and your clients are happy with your customer service.

Everything you need to work as a team

User Management
You can manage the list of all the Dexem Call Manager users, and also invite new ones and modify their role in your organization. These users can be Agents, Managers or any custom role specifically designed for your company. User roles include specific permissions to enjoy Dexem Call Manager in a personalized way.
You can bring changes to users’ availability or absence periods on their Calendar. For example, if a sales rep’s meeting is taking longer than expected, change his or her calendar on your own, so that their incoming phone calls are redirected to someone available during this period.
Dexem Call Manager enables you to create and manage groups or user organizations. With organizations, you can recreate the structure of your teams and departments. As for the groups, they do the same for your phone calls. For example, Sales and Customer Service groups would get different types of calls from different people.
Everything you need to work as a team
Work faster with high-performing integrations

Work faster with high-performing integrations

Salesforce, HubSpot & CRM
All the phone call data you can find in Dexem Call Manager can also be integrated with your CRM. For example, when a new prospect gives you a call, it will be automatically notified as a new lead in your Salesforce account.
Link your Dexem Call Manager account to your collaboration tools such as Slack, to be notified directly in your #Sales channel if you missed a call or have a lead to call back.
Use our APIs and webhooks to integrate with other Cloud services, legacy software or any other platform.

Analyze how your calls help you to sell more

Callers Reports
With these reports, you can measure your call traffic for any period of the year. You can see which working days or hours are bringing you the biggest amount of calls. Given this, you know when you should be available to answer your leads, and then optimize your time at work.
These reports help you to see any user’s phone activity. Thus, you can provide them some hints to optimize their work and deliver a bigger added value to your customer.
These reports give you an overview of how your different voice apps and your company’s services or departments behave on Dexem Call Manager.
Analyze how your calls help you to sell more

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Schedule a demo right now with our experts, and discover how Dexem Call Manager can help you to manage your sales calls and upgrade your customer experience.

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FAQ

Frequently asked questions

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A cloud telephony system is a modern phone technology that replaces traditional landlines by routing calls over the internet. This VoIP solution allows businesses to manage their communications through a hosted virtual platform without physical hardware.

  • Flexibility: Access your business lines from any device and location.
  • Scalability: Easily add users or features as your company grows.
  • Performance: Integrate advanced call management tools to optimize customer experience.

A smart IVR system is an advanced interactive voice response technology that uses intelligent routing to automatically direct callers to the most appropriate agent or department based on specific predefined rules and real-time data.

  • Personalized greetings for enhanced customer experience.
  • Time-based routing to manage business hours effectively.
  • Intelligent distribution to the right specialized teams.
  • Real-time monitoring of call flows and performance.

Automated call routing is a technology that automatically directs incoming phone calls to the most appropriate agent or department based on predefined rules, such as caller input, agent availability, or specific marketing campaign data.

  • IVR Menus: Callers select their destination via keypad.
  • Skills-based Routing: Directs calls to experts.
  • Time-based Routing: Redirects calls according to business hours.
  • Geographic Routing: Connects callers to the nearest local branch.

Telephony in CRM is the integration of your phone system with your customer relationship management software to sync call data. It allows teams to manage, track, and record interactions directly within the CRM for enhanced efficiency.

  • Automated call logging and activity tracking.
  • One-click dialing (click-to-call) for faster outreach.
  • Instant lead creation from inbound call data.
  • Enriched customer history with call transcripts and recordings.

The difference between VoIP and cloud telephony lies in their scope: VoIP is the underlying technology that transmits voice over the internet, while cloud telephony is a complete, hosted communication service utilizing this technology.

  • VoIP: Focuses on the digital transmission of voice packets via an IP network.
  • Cloud Telephony: Provides a full business phone system hosted off-site with advanced management features.

The cost of a cloud phone system depends on your specific business needs, typically involving a flexible monthly subscription based on the number of users, chosen management features, and the quantity of required phone numbers.

  • Subscription plans: Modular pricing adapted to company size.
  • Functionalities: Advanced call routing and collaborative tools.
  • Usage: Volume of minutes and international coverage requirements.

To improve customer experience with cloud call management, you must optimize your inbound call flows to ensure professional, seamless, and immediate interactions. This involves using intelligent routing and real-time data to enhance responsiveness and personalization for every caller.

  • Automate call routing using a Cloud IVR to direct callers instantly to the right expert.
  • Manage availability with time-based calendars to prevent missed calls and ensure backup redirection.
  • Integrate telephony with CRM to provide agents with immediate context for personalized feedback.
  • Prioritize missed calls using detailed history to proactively re-engage high-potential leads.

Several specialized tools help your team collaborate on incoming calls by utilizing features such as call queuing, smart routing, and shared logs, ensuring every caller is quickly directed to the most qualified available agent.

  • Interactive Voice Response (IVR) to qualify caller needs collectively.
  • Real-time supervision for live team coaching and seamless call transfers.
  • Simultaneous ringing to optimize response times and shared distribution.

To build a professional welcome for your callers, you must implement a structured call management solution that integrates personalized greetings, an interactive voice response menu, and efficient routing rules to ensure every contact reaches the right person instantly.

  • Configure personalized audio greetings.
  • Set up an IVR menu.
  • Define smart routing rules.
  • Manage queues with music.

To measure the success of your phone reception, you must track specific key performance indicators through a call management solution to evaluate your team’s responsiveness and the overall quality of your customer journey.

  • Missed call rate to identify lost opportunities.
  • Average pick-up time for optimal responsiveness.
  • Call duration and distribution by time slots.
  • IVR statistics to analyze caller navigation efficiency.
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+1 646-553-6446
PRODUCTS
Call Tracking
Analyze phone calls from your marketing campaigns
Call Manager
Telephony for sales and customer services
Cloud IVR
The software that modernises your interactive voice response
Dexem AI

Call transcription, summaries, semantic analysis.

INTEGRATIONS
Salesforce
HubSpot
Google Analytics
Google Analytics
All integrations