All the data stored on Dexem platform is encrypted under the most rigorous encryption process available in the industry (AES-256).
Our platform is using the highly recommanded secured HTTPS protocol to ensure data privacy and integrity when sent by users and received by servers.
Your data is replicated in several Data Centers to maximize availability. Some sensitive data (Call Detail Records, voice messages) is automatically erased after a period of time in accordance with legislation.
On our platform, you can also define user permissions, depending on the roles you want to give users for only viewing or editing data in your account.
Our platform allows you to define specific password policies for users to set appropriately secure passwords in their accounts (complexity, availability period).
Our platform offers a unique authentication process based on single sign-on, to ensure access to users who are already signed into the system.
When using the call recording feature, you are fully compliant with legislation, and you can configure a message to notify callers of recording.
We help our clients to comply with GDPR requirements.Learn more
Dexem platform’s infrastructure is compliant with the Cloud Security Alliance (CSA) certification.
Dexem platform’s infrastructure is compliant with the worldwide quality ISO 9001 standard.
Dexem platform’s infrastructure is compliant with the ISO 27001 security management processes.
Dexem platform’s infrastructure is compliant with specific regulations issued by Cloud ISO 27017.
Dexem platform’s infrastructure is compliant with personal data protection ISO 27018 regulation.
Dexem platform’s infrastructure is compliant with the SOC2® Type II (AICPA) security, availability and privacy report.
Dexem platform’s infrastructure is compliant with the French current regulation ASI HDS, for protection of personal data related to health.
Our platform has an uptime above 99.99% during the 12 past months. Our Sales team can also share with you our Service-Level Agreement (SLA) engagements.
As a result of several years of development, our platform is built on a reliable infrastructure running more than 100 million calls every year. These calls are received and distributed in more than 50 countries across all the continents.
Our development methodology considers the “Security by Design” standards, and includes the OWASP recommendations. At Dexem, we have implemented a system to detect and correct security vulnerabilities continuously, before each new release.
We put high efforts in conceiving automatic non-regression testing procedures before each new release. We also run penetration tests on our platform at least once a year.
Call us now directly at +1 (646) 553-6446.