Security & Data Protection

Every year, hundreds of businesses rely on our expertise to manage hundreds of millions of phone calls in compliance with security requirements and current legislation in their countries.

Features

Our platform offers specific features to ensure security and data privacy.

Data Encryption

All the data stored on Dexem platform is encrypted under the most rigorous encryption process available in the industry (AES-256).

Secured Protocol

Our platform is using the highly recommanded secured HTTPS protocol to ensure data privacy and integrity when sent by users and received by servers.

Data Storage

Your data is replicated in several Data Centers to maximize availability. Some sensitive data (Call Detail Records, voice messages) is automatically erased after a period of time in accordance with legislation.

User Roles

On our platform, you can also define user permissions, depending on the roles you want to give users for only viewing or editing data in your account.

Password Strategy

Our platform allows you to define specific password policies for users to set appropriately secure passwords in their accounts (complexity, availability period).

SSO / SAML
Authentification

Notre plateforme propose une méthode d'authentification unique, qui permet aux utilisateurs déjà connectés à votre système d'y accéder (Single sign-on).

Call Recording

When using the call recording feature, you are fully compliant with legislation, and you can configure a message to notify callers of recording.

Compliance

At Dexem, our infrastructure is in accordance with current certification in force worldwide, in European Union (EU) and in France.

GDPR

We help our clients to comply with GDPR requirements.

CSA

Dexem platform’s infrastructure is compliant with the Cloud Security Alliance (CSA) certification.

ISO 9001

L'infrastructure de la plateforme Dexem est conforme à la norme de qualité au niveau mondial ISO 9001.

ISO 27001

Dexem platform’s infrastructure is compliant with the ISO 27001 security management processes.

ISO 27017

L'infrastructure de la plateforme Dexem est conforme aux controles spécifiques au Cloud ISO 27017.

ISO 27018

Dexem platform’s infrastructure is compliant with personal data protection ISO 27018 regulation.

AICPA SOC 2

Dexem platform’s infrastructure is compliant with the SOC2® Type II (AICPA) security, availability and privacy report.

ASIP HDS

Dexem platform’s infrastructure is compliant with the French current regulation ASI HDS, for protection of personal data related to health.

To go further

Our teams are mobilized to design a secure, reliable and scalable infrastructure, adopt best practices for development and testing, and ensure the highest level of quality.

Uptime

Our platform has an uptime above 99.99% during the 12 past months. Our Sales team can also share with you our Service-Level Agreement (SLA) engagements.

Scalability

As a result of several years of development, our platform is built on a reliable infrastructure running more than 100 million calls every year. These calls are received and distributed in more than 50 countries across all the continents.

Development

Our development methodology considers the “Security by Design” standards, and includes the OWASP recommendations. At Dexem, we have implemented a system to detect and correct security vulnerabilities continuously, before each new release.

Tests

We put high efforts in conceiving automatic non-regression testing procedures before each new release. We also run penetration tests on our platform at least once a year.

Talk to Sales

Get in touch with our experts to get more information about how we can help your business, with respect of your issues and policies related to security and data privacy.